NORTHMAST Support

Request support

Most questions are answered in the Knowledge Base. If yours is not, send us a request with the details below and we will get back to you.

1. Check the Knowledge Base first

Search by task or by the words you see on screen.

Not sure where to look? Start with Troubleshooting or browse all areas.

2. Include these details

Your store
The .myshopify.com domain of the store NORTHMAST is installed on.
Where you were
The NORTHMAST screen — for example Cockpit, Profit sheet, Reorder recommendations or a purchase order number.
What you did and what you saw
The steps you took, what you expected, and the exact message or figure you saw instead. A screenshot helps.
When
The date and approximate time, so we can match it to what was synchronised at that moment.

3. Send your request

Please never send passwords or access tokens. NORTHMAST support does not need them.